Last Updated: April 28, 2025

Introduction

Maa Durga Honda ("we," "us," or "our"), located at Sipahimuda, Chhattisgarh, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your personal data when you visit our website (maadurgahonda.com), interact with us at our dealership, or use our services. It also informs you about your privacy rights under applicable Indian law.

1. Information We Collect

We may collect various types of personal data about you, including:

Identity Data: Such as your first name, last name, username, title, or similar identifier.
Contact Data: Such as your address (billing/delivery), email address, and telephone numbers.
Vehicle Data: Such as details about vehicles you own, are interested in, vehicle registration number, chassis number (for service purposes).
Financial Data: Such as bank account or payment card details if you make a purchase or apply for financing through us (Note: We typically use secure third-party payment processors).
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Such as your internet protocol (IP) address, browser type and version, time zone setting, location data (if enabled), operating system, and device information when you visit our website.
Usage Data: Information about how you use our website (e.g., pages visited, time spent).
Marketing and Communications Data: Your preferences regarding receiving marketing communications from us and how you prefer to be contacted.
Enquiry Data: Information you provide via contact forms, emails, or calls, including your message and vehicle interest.

2. How We Use Your Personal Data

We use your personal data only for legitimate purposes and when the law allows. Common uses include:

To respond to your enquiries, schedule test drives, or provide quotes.
To process your vehicle purchase, service requests, or other transactions.
To manage our relationship with you, including sending service reminders or information about your vehicle.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To improve our website, services, marketing, and customer experiences.
To send you marketing communications (such as information about new models, offers, or events) *only where we have your consent or a legitimate interest and you haven't opted out*.
To comply with legal or regulatory obligations.

3. Information Sharing and Disclosure

We do not sell your personal data. However, we may need to share your data with certain trusted third parties to provide our services and operate our business:

Honda Cars India Ltd. (Or appropriate Honda entity for 2-Wheelers): We share necessary information related to vehicle sales, warranty administration, service history, and customer relationship management as required by our dealership agreement.
Service Providers: Companies providing IT support, website hosting, data analytics, marketing assistance (with appropriate consent), payment processing, or other operational support. These providers are contractually bound to protect your data.
Financial Institutions: If you apply for financing, we may share your information with banks or finance companies with your explicit consent.
Insurance Companies: If you opt for insurance through us, we will share necessary details with the insurance provider.
Legal Authorities: If required by law, court order, or governmental regulation.

We ensure that third parties respect your data security and treat it according to the law.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access or use, alteration, or disclosure. Examples include using secure servers, limiting access to your data to necessary personnel, and using encryption where feasible. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We will keep your personal data only for as long as necessary to fulfill the purposes we collected it for (e.g., duration of vehicle ownership for service history, duration of customer relationship), including satisfying any legal, accounting, or reporting requirements as mandated by Indian law. When no longer needed, your data will be securely deleted or anonymized.

6. Cookies

Our website uses "cookies," which are small text files placed on your device. We use them to:

Ensure the website functions correctly.
Analyze how visitors use our site (e.g., using Google Analytics) to help us improve user experience.
Remember your preferences (if applicable).

Most web browsers allow you to control cookies through their settings. You can usually block or delete cookies, but doing so may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to websites operated by third parties (e.g., Honda's official site, finance partners). This Privacy Policy does not apply to those external sites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content or practices of any third-party sites or services.

8. Your Legal Rights (Under Indian Law)

Under India's Digital Personal Data Protection Act (DPDPA), 2023, and subject to certain legal exceptions and verification processes, you generally have the following rights regarding your personal data:

Right to Access: Request access to the personal data we hold about you.
Right to Correction & Completion: Request correction of inaccurate data or completion of incomplete data.
Right to Erasure: Request deletion of your personal data when it's no longer necessary for the purposes collected, or in other specific circumstances outlined by law.
Right to Grievance Redressal: Lodge a complaint with us if you have concerns about how we handle your data.

To exercise these rights, please contact us using the contact details provided below. We are committed to addressing your concerns.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

By visiting us at: Maa Durga Honda, Sipahimuda, Sakti, Chhattisgarh [Ensure Address is Complete]
By calling us at: [Your Dealership Phone Number]
By emailing us at: [Your Dealership Email, preferably a dedicated one like privacy@maadurgahonda.com]

You can also find general contact details on our Contact Us page.